Privacy policy

1. Introduction

NextGen Home Services (“we,” “us,” or “our”) operates this website to provide information about our services and to allow visitors to contact us. This policy describes how we collect, use, and protect information gathered through this site.

2. Information We Collect

We collect information you submit through our contact and quote request forms, including your name, phone number, email address, and any message or details you provide. We also collect standard technical data such as browser type, device type, IP address, and pages visited through cookies and similar technologies.

3. How We Use Your Information

We use submitted information to respond to your inquiry, schedule services, send appointment confirmations or reminders, and communicate about your account. If you consented to promotional messages, we may also send offers and updates. We do not sell your information to third parties.

4. SMS and Text Message Communications

We collect phone numbers and SMS consent status when you submit a form on our site. We use this information only to send the messages you consented to receive. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties, except for aggregators and providers of the text message services. Information may be shared with subcontractors and service providers who support our business operations, such as customer service or communication platforms. All other use cases exclude text messaging originator opt-in data and consent.

You can opt out at any time by replying STOP to any message we send. For help, reply HELP or contact us at (712) 790-2791.

5. Cookies and Tracking Technologies

Our site may use cookies and similar technologies to analyze traffic and improve your experience. You can accept or decline cookies using the Cookie Preferences option in our site footer. If you decline, no analytics or advertising tracking scripts will load. You can also disable cookies in your browser settings, though some site functionality may be affected.

6. Third-Party Services

We may use third-party services for analytics, hosting, and email delivery. These services may receive certain technical data as part of their operation. We do not authorize them to use your data for their own marketing purposes.

7. Data Retention and Deletion

We retain submitted contact information for as long as reasonably necessary to fulfill your request and maintain service records. You may request access to or deletion of your personal data by contacting us at (712) 790-2791.

8. Your California Privacy Rights (CCPA)

If you are a California resident, you have the following rights under the California Consumer Privacy Act and the California Privacy Rights Act:

• The right to know what personal information we collect, use, disclose, and sell.
• The right to request deletion of your personal information.
• The right to request correction of inaccurate personal information.
• The right to opt out of the sale or sharing of your personal information.
• The right to non-discrimination for exercising any of these rights.

NextGen Home Services does not sell personal information for money. However, if you accept optional cookies, analytics or advertising tools may collect browsing data, and California law may treat that as “sharing” personal information. You can opt out at any time by choosing Decline under Cookie Preferences in the footer of our website. We honor the Global Privacy Control signal as a valid opt-out request. If we detect that signal from your browser, we will not load any tracking or analytics scripts.

To exercise any of these rights, including the right to opt out of the sale or sharing of personal information, please submit a request by calling (712) 790-2791 with the subject line or message “California Privacy Request.” We will respond within 45 days as required by California law.

9. Changes to This Policy

We may update this policy from time to time. Changes will be posted on this page with a revised effective date.

10. Contact

For privacy questions, contact us at (712) 790-2791.